Frequently Asked Questions

Just get in touch via our contact page or give us a call or text on 0455 599 927. We'll walk you through our intake process, understand your goals, and match you with the right supports.

We support NDIS participants (self-managed and plan-managed), Support at Home clients (SAH - Aged Care) and private-paying individuals.

• NDIS Participants, nominees, and representatives can submit a self-referral here or by contacting us.

• NDIS Professionals such as Support Coordinators can submit referrals via our professional referral form.

• For Aged Care and Privately funded services contact us here.

Most of our team hold a Certificate IV or higher in Mental Health, AOD, Disability, Aged Care, or an equivalent qualification.

Qualifications and experience may vary from person to person, so if you’re looking for specific skills or expertise, feel free to contact us - we’re happy to match you with the right team member.

Yes. All workers delivering supports on behalf of Living Right Care are appropriately trained, screened, and supported to meet the requirements of the services they provide.

For NDIS services, workers meet relevant screening, training, and competency expectations in line with the NDIS Practice Standards.

For aged care services, workers meet required screening and training expectations under the Aged Care Quality Standards and the requirements of the registered aged care provider where applicable.

We ensure workers receive appropriate induction, ongoing training, and supervision to support safe, respectful, and high-quality service delivery.

Not yet (We’re almost there!). We work with self-managed and plan-managed NDIS plans. If you're unsure, we’re happy to help you understand what supports can be accessed.

Yes, we provide all clients with a simple, transparent service agreement outlining services, rates, and responsibilities. Easy read versions are available.

Sometimes.

NDIS Support work: We charge provider travel where allowed under NDIS rules when required to cover our costs or when traveling outside our service area. This includes worker travel to and from your location and applicable non-labour costs (e.g. mileage, tolls).

NDIS Home & Yard: Provider travel time and travel non-labor costs are charged where aloud under the NDIS rules by default to cover our running costs (Utes and trailers are expensive!).

SAH (Aged Care): Travel costs are incorporated into our hourly rates under Support at Home.

LRC is budget conscious and we do all we can to avoid/minimize travel charges.

Yes. Our workers arrive with our ute, trailer, all necessary tools and safety equipment. A small provider travel fee may apply.

No. To ensure compliance with government program guidelines and avoid any risk of “sharp practice,” Living Right Care does not cover or prepay activity costs, tickets, meals, or entry fees out of pocket or through support workers.

Participants and clients (or their representatives) are responsible for paying any personal expenses related to activities — including their own and, where applicable, the support worker’s entry fee.

Our team is happy to assist with planning, booking, or attending the activity, but all payments must be made directly by you or, where permitted, through your plan.

We collect and store information in line with our Privacy Policy, privacy laws and the NDIS Practice Standards. Information is only used to deliver supports and meet our legal and regulatory obligations.

We value feedback. You can submit it via our feedback page here, by phone, or by email. We take all concerns seriously and follow a transparent resolution process

Yes. You can end or change services in line with your service agreement. We’ll explain notice periods clearly before supports begin.