Frequently Asked Questions

Just get in touch via our contact page or give us a call or text on 0455 599 927. We'll walk you through our intake process, understand your goals, and match you with the right supports.

We support NDIS participants (self-managed and plan-managed), Support at Home clients (Aged Care) and private-paying individuals.

• NDIS Participants, nominees, and representatives can submit a self-referral here or by contacting us.

• NDIS Professionals such as Support Coordinators can submit referrals via our professional referral form.

• For Aged Care and Privately funded services contact us here.

Qualifications and experience may vary from person to person so if you’re looking for specific skills or expertise, feel free to contact us - we’re happy to match you with the right team member.

Yes. All workers hold appropriate clearances, including NDIS Worker Screening Checks, and are trained to deliver safe and respectful supports.

Yes, we provide all clients with a transparent service agreement outlining services, rates, and responsibilities. Easy read versions are available.

NDIS Support Work: Yes. We may charge provider travel where it is allowed under NDIS rules and where it is needed to help cover the cost of delivering services. This may include worker travel time and travel-related non-labour costs such as kilometres, tolls and parking.

NDIS Home & Yard: Yes. Provider travel time and kilometre charges apply to Home & Yard services in all cases, where allowed under NDIS rules. This helps cover the cost of getting workers and equipment to and from the service location.

Aged Care: Travel costs are incorporated into our hourly rates under Support at Home, unless otherwise agreed with the aged care provider we subcontract under.

Living Right Care aims to keep travel charges as reasonable and budget-conscious as possible. We only charge travel where applicable and in line with the relevant funding rules, while making sure services remain feasible and sustainable to deliver.

Yes. Our workers arrive with our ute, trailer, all necessary tools and safety equipment.

No. To ensure compliance with government program guidelines and avoid any risk of “sharp practice,” Living Right Care does not cover or prepay activity costs, tickets, meals, or entry fees out of pocket or through support workers.

Participants and clients (or their representatives) are responsible for paying any personal expenses related to activities, including their own and, where applicable, the support worker’s entry fee.

Our team is happy to assist with planning, booking, or attending the activity, but all payments must be made directly by you or, where permitted, through your plan.

We collect and store information in line with our Privacy Policy, privacy laws and the NDIS Practice Standards. Information is only used to deliver supports and meet our legal and regulatory obligations.

We value feedback. You can submit it via our feedback page here, by phone, or by email. We take all concerns seriously and follow a transparent resolution process.

Yes. You can end or change services in line with your service agreement. We’ll explain notice periods clearly before supports begin.