Privacy policy

L&R Services PTY LTD trading as Living Right Care

Living Right Care ("we", "us", "our") is committed to protecting the privacy of personal information collected in the course of providing services to all clients, including participants under the National Disability Insurance Scheme (NDIS), Home Care Packages (HCP), Department of Veterans' Affairs (DVA), and private customers.

This Privacy Policy outlines how we manage your personal and sensitive information in accordance with:

  • The Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs);

  • The NDIS Act 2013 (where applicable);

  • Any other applicable laws or regulations.

1. Collection of Personal Information

We collect personal information necessary to provide support services, manage our obligations under applicable programs, and comply with relevant legislation. Personal information we collect may include:

  • Full name, date of birth, contact details, address;

  • NDIS number and Plan details (if applicable);

  • Health and medical information;

  • Information related to your care, goals, and service preferences;

  • Emergency contact and authorised representative details.

This information is collected through:

  • Direct contact (in person, phone, SMS, email);

  • Service agreements and intake forms;

  • Referrals from health or community professionals;

  • Our website and associated forms;

  • Publicly available sources or authorised third parties.

2. Use of Personal Information

We use your personal and sensitive information:

  • To deliver, manage, and review your services;

  • For intake and compliance with relevant programs (NDIS, HCP, DVA);

  • To meet legal and contractual obligations;

  • To respond to enquiries, feedback or complaints;

  • For communication, including service updates or appointment reminders;

  • With your consent, for marketing or surveys.

3. Disclosure of Information

We may share your information with:

  • NDIS providers, support coordinators, plan managers (if applicable);

  • Healthcare professionals involved in your care;

  • Government or regulatory bodies as required by law;

  • Technology providers for secure data storage or communication (e.g., Google Workspace, Microsoft Office 365, DocuSign);

  • Other third parties, with your consent or as authorised.

4. Storage and Security of Personal Information

Your information is securely stored using encrypted cloud services and secure platforms such as Google Workspace, Microsoft Office, and DocuSign. We use multi-factor authentication and access control to prevent unauthorised access, loss or misuse.

We retain client records for a minimum of seven (7) years in accordance with NDIS and legal requirements. When no longer required, we will de-identify or securely destroy your information.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of inaccurate, out-of-date or incomplete information. Please contact us in writing to make such a request. Proof of identity may be required.

6. Complaints and Enquiries

If you believe we have breached your privacy rights, or if you have a complaint or enquiry about our Privacy Policy, please contact us:

Living Right Care
Email: hello@lrcare.com.au
Phone: +61 455 599 927
Address: 13 Baringhup Road, Carisbrook VIC 3464
Website: lrcare.com.au (www.livingrightcare.com.au)

If you are not satisfied with our response, you may contact:

7. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal obligations. The latest version will always be available on our website at: www.lrcare.com.au/privacy-policy

Consent

By engaging with our services or using our website and providing personal information, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent in writing at any time, subject to legal and contractual obligations.

Last updated: 18/04/2025